About AT&T Advisor

AT&T Advisor is the best way for you to stay in touch with AT&T. AT&T Advisor will provide you with not only important account information but interesting and exclusive offers. These offers provide exclusive deals from AT&T. The best part? It’s FREE.

Frequently Asked Questions

Introduction

1. What is AT&T Advisor?
2. Why would I want AT&T Advisor?
3. What will AT&T Advisor cost me?
4. What kind of offers are going to be sent to me?
5. Will using AT&T Advisor interfere with my phone service?
6. When and where will I be able to use AT&T Advisor?
7. Can I receive offers from different areas when I'm traveling?
8. How will I know when there is a software update available?

User Preferences & Optimizing User Experience

9. How do I open AT&T Advisor, or view current offers and content again after they have been dismissed?
10. Can I turn off home screen notifications?
11. Can I change the sound the AT&T Advisor application makes? Can I turn the volume down or off?
12. I'm receiving offers too early in the morning/too late at night-what can I do?
13. What does the "Call" option do? Is there a charge to use this function?
14. What does the "Send Txt" option do? Is there a charge to use this function?
15. What does the "Launch" option do? Is there a charge to use this function?
16. What are "AT&T Messages"?

Customer Service Troubleshooting

17. How do I contact customer support?

Introduction
1.What is AT&T Advisor?
It is a FREE application for your mobile phone that allows you to receive information, deals and offers from AT&T.
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2.Why would I want AT&T Advisor?
AT&T Advisor sends useful information for your daily life.
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3.What will AT&T Advisor cost me?
Nothing—the service is absolutely free! There is no fee to download or use the AT&T Advisor application.
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4.What kind of offers are going to be sent to me?
You will receive messages from AT&T including helpful tips, discounts on AT&T products and services, and other special announcements.
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5.Will using AT&T Advisor interfere with my phone service?
AT&T Advisor is designed to provide an optimal user experience. AT&T Advisor should not interrupt your phone calls or other use of the phone. AT&T Advisor is designed to deliver information and offers to your phone when it is not in use.
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6.When and where will I be able to use AT&T Advisor?
You will receive AT&T Advisor anywhere within the AT&T network coverage areas. AT&T Messages will be delivered to your phone periodically throughout the day. You can view current offers at any time by launching the AT&T Advisor application.
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7.Can I receive offers from different areas when I'm traveling?
AT&T Advisor content and offers are specifically tailored to the zip code that you provide during registration. Once you have accepted the AT&T Advisor Terms of Service, you will receive offers specific to this location.
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8.How will I know when there is a software update available?
We will alert you of all applicable updates through the AT&T Advisor service.
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9.How do I open AT&T Advisor, or view current offers and content again after they have been dismissed?
A list of current offers is available in the Recent Offers Menu. To reach the Recent Offers Menu:
Go to your phones Main Menu>>>App Manager>>>AT&T Advisor
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10.Can I turn off home screen notifications?
You may turn on or off notifications for AT&T Messages through the recent offers menu:
Within the AT&T Advisor appilication, go to Menu >>>AT&T Msgs>>>On/Off
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11.Can I change the sound the AT&T Advisor application makes? Can I turn the volume down or off?
In the AT&T Advisor application press “Menu” and select “Sound Options”. Then choose your sound preferences.
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12.I’m receiving offers too early in the morning/too late at night—what can I do?
You may choose to turn the sound off within the recent Info and Offers Menu. To disable the AT&T Advisor alert sound, select “Menu,” “Options” and then “Sound Options” from within the recent Info and Offers Menu, then choose "None" or “Silent”. This will disable the alert sound indicating that a new offer has been delivered.
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13.What does the "Call" option do? Is there a charge to use this function?
"Call" is a function available through the AT&T Advisor application that allows you to place a phone call to a retailer directly from the offer. Selecting “Call” makes it easy for you to redeem offers that you are interested in with the click of a button. There is no additional charge for this service.
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14.What does the “Send Txt” option do? Is there a charge to use this function?
“Send Txt” is a function available through the AT&T Advisor application that allows you to send an SMS message in response to an offer. Click-to-SMS makes it easy for you to redeem offers that you are interested in with a single click. Standard text messaging rates may apply for this service.
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15.What does the “Launch” option do? Is there a charge to use this function?
“Launch” is a function available through the AT&T Advisor application that allows you to launch a mobile website or application download in response to an offer. Click-to-launch makes it easy for you to redeem offers promoting mobile websites or mobile digital media like applications, games, or ringtones. Standard mobile web usage charges and application download fees may apply.
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16.What are "AT&T Messages"?
AT&T Messages are sent from AT&T to notify you of important dates, update you on new products and special offers, and keep you in-the-know with the latest AT&T news.
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17.How do I contact customer support?
You can contact AT&T Advisor customer support via email at: attadvisorsupport@mobileposse.com.
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